I still believe it is but do not stay anywhere on Encore Resort at Reunion, especially at 260 Clawson Way Kissimmee, FL 34747, United States this was the disgusting house address. Florida and Orlando is supposed to be a nice family orientated area. So, now I’m being stuck up for my money after living through that nightmare. After a week of phone conversations today I was told by a representative that I would not be receiving a refund. My family was promise a full refund of our money because of the poor slum lord condition we had to dwell in. I have picture of the dead roaches, I have pictures of the window units and poor connection tv’s. They also attempted to mitigate the infestation of roaches with pest control but at night the roaches ruled the kitchen. Despite the attempt the house never got below 78 degree look at the picture I have of the staff member standing at the Thermostat. This 1.7 million house had 10 portable air conditioners in the window and fans everywhere to facilitate the movement of air throughout the house. They attempted to fix the issue by putting portable air condition units in the windows. The first floor temperatures ranged between 79-84 degrees. The initial temperature in the upstairs portion of the house ranged between 84-88 degrees. The reason that we left the establishment was the house was extremely hot due to the broke HVAC unit, infestation of roaches throughout the cabinetry and poor to no internet connection on tv’s making it impossible to watch tv. But, we left July 14th at 12 am with a promise of a full refund after the horrific stay. My family was scheduled to stay at Encore Resort at Reunion from July 12th - 19th. All this because they didn't want to provide any compensation for the inconvenience. Terrible way to handle this and we will NEVER be going back. Management kept giving us excuses and blaming the weather and finally told us "once you receive the home we are not responsible". A small inconvenience turned into something huge that ruined our stay with them and was a total disappointment for the kids. 4 days out of stay was ruined for the kids who could not utilize the pool. Instead after 4 out of 6 day stay and going back and forth with management they finally got someone out to clean it. At this point they should have just put us in a different home. Besides your typical loads of floating love bugs and debris from the trees, the bottom of the pool was orange/yellow in color and looked unsanitary. As we toured our home upon checkin, the swimming pool was filthy. Unfortunately, the customer service lacked. We really wanted to love Encore Resort and make it our yearly family vacation go to spot. We really wanted to love Encore Resort but.
0 Comments
Leave a Reply. |